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Our facilities and services

Tourism & disability access

Since December 2015 the Tourist Office has been fully equipped to welcome visitors with hearing, mental and motor disabilities

In June 2017 The Tourist Office of Saint-Malo was also proud to receive the Golden Trophy for Accessible Tourism.

The Tourist Office publishes a welcome booklet to help you discover the city, detailing as precisely as possible the activities, visits and infrastructure proposed at each tourist attraction. The booklet associates a symbol with each type of disability for better understanding.

  • Our reception staff are multilingual and trained to welcome all visitors regardless of their disability, and two counsellors have also passed the 'Tourism & Disability' training course
  • A specific booklet on accessibility in Saint-Malo is regularly updated. It lists all the places and activities associated with tourism according to the type of disability.
  • 1 outdoor tactile terminal is available 24/7, which presents the tourist attractions of the city by theme.
  • 2 mobile applications (Saint-Malo Tour and Saint-Malo Ze Visit) offer ways to visit Saint-Malo freely.

Parking near the Tourist Office

The esplanade Saint-Vincent near the main entrance to the old town is fully accessible for people with reduced mobility, who will be able to get from the main gate of the old town Porte Saint-Vincent to the Tourist Office easily. Parking is available at the Vauban Saint-Malo car park nearby, and many parking spaces are reserved for disability badge holders.

  • All car parks within the city walls (height limited) have reserved places - these have pay meters. Only holders of the European parking card are allowed to park there (entrance and exit terminals, automatic pay terminals height adapted.
  • 5 free parking spaces are reserved in the car park near the Porte Saint-Vincent.
  • Some dedicated spaces with no height limit are available at the following car parks:
  • 1) Porte de Dinan: 3 places
  • 2)Parking de la Galerie (behind the chateau): 1 space
  • Places in the old town are not height limited with the exception of the Enclos, underground car parks and the Paul Féval car park, which are free.

Our facilities and services

Hearing impairment

  • The reception staff is trained to adapt to each request: each reception desk is equipped with a tablets and advisers may also give information in writing.
  • 1 hearing aid system (magnetic loop and amplifier available at the reception)

Mental handicap

  • Reception staff are able to adapt to requests by adapting their approach for better understanding
  • The large reception area allows easy movement. Documents are classified by theme, identifiable by large symbols and pictures
  • Easy to understand and fun tour in 12 steps, with a simplified document with a large images offering a discovery tour of the city with visual and historical information and a simplified map (€1.50 at reception)

Physical disability

  • Accessible, flat floor
  • Two adapted toilets, outside the Tourist Office (accessible 24/7).
  • Lower level reception desk, equipped with a tablet
  • Map for discovering the city along an easily accessible route
  • A wheelchair is available for rent.

Visual impairment

  • The reception area has interior and exterior paths without obstacles.
  • The double entrance door is equipped with vigilance strips
  • Guide dogs are welcome
  • A large character brochure is updated regularly and lists all attractions of interest and all places and activities according to the handicap
  • Ten booklets in Braille: circuit of the ramparts (loan - 30 € deposit)
  • Ten booklets in large print: circuit of the ramparts (loan - 30 € deposit)
  • Large relief map of the old town (for consultation only)
  • Magnifying glasses at reception
  • Conversation recorder
  • 1 adapted tour, in large print, to discover the old town

Help us improve our service!

To help us to improve the conditions of your visit to the city — don't hesitate to share your remarks with us:
Contact: Laurence MAILLARD-NOURRISSIER, Office de Tourisme de Saint-Malo 
accessibilite@saint-malo-tourisme.com 

News

On June 8, 2017, the Tourist Office of Saint-Malo received the Golden Trophy for Accessible Tourism 2017 at the Handica show in Lyon.

The trophy was awarded by the Association Tourisme & Handicap, in collaboration with the General Directorate of Enterprises (DGE) in the presence of Mr. Luc Thulliez.

This national award marks the official recognition of the quality of our tourist services dedicated to people with disabilities.