Our accessible officesa Destination accessible to all!

Our accessible offices: tools and services

All our offices offer a wide range of tailored tourist information, available from the tourist advisors at our 6 reception offices in Saint-Malo, Cancale, Dol-de-Bretagne and Combourg (open all year round), Saint-Suliac and Saint-Coulomb (in season). We list everything the area has to offer: places to visit, activities, beaches, accommodation, restaurants, etc. In addition to the information provided by the holiday advisors, the Tourist Office publishes several comprehensive welcome booklets specifically related to accessibility.

Trained to welcome anyone with a disability, whatever the type, reception staff are authorised to provide general or more specific information; they have undergone specific “Tourism & Handicap” training.

The offices in Saint-Malo, Cancale, Dol-de-Bretagne, Combourg (open all year round) and Saint-Coulomb (open in season) are accessible and adapted. The Saint-Suliac office (open seasonally) located in an old mansion is neither accessible nor adapted.

Our accessible office in Saint-Malo

Committed to the approach of accessible tourism for all, the tourist office has been awarded the Tourisme & Handicap label for the 4 disability families (hearing, mental, motor and visual impairments) since 2015. Saint-Malo Tourist Office has also been awardedthe Trophée d’Or du Tourisme Accessible: these 2 awards thus confirm our commitment in terms of accessibility and the quality of the offer dedicated to the disabled public.

Located on a wide esplanade, at the entrance to the old town, our premises are adapted and the services and equipment on offer cater for all types of disability.

Our facilities and services in Saint-Malo

The specific booklet on accessibility in Saint-Malo “SAINT-MALO ACCESSIBLE” is regularly updated: it lists the adapted offer and precisely lists all the places and activities according to disability.
Display and signage: we guarantee clear, legible signage, systematically associated with a pictogram, to make it easy to find the documentation you are looking for.
4 screens with photos and videos (no sound: picto ‘mute’ associated) are arranged in the hall; arranged at height they do not present any discomfort.
A multisensory borne and in Braille representing the Saint-Vincent esplanade is positioned in front of the Tourist Office entrance.
Located to the left of the entrance, an outdoor touch terminal is available 24 hours a day. It provides access to the tourist offer, listed by theme

Our tools in Saint-Malo

To meet the needs of our visitors, we offer several tools to facilitate access to information; some specifically meet the needs of one type of disability, others cater to a wider audience. In addition to the reception desks, a PRM/PSH reception desk slightly off-centre is ideal for better listening, a better environment in the relationship/conversation (the space is less “noisy”).

Hearing disability

Hearing assistance system: magnetic loop and amplifier offered at reception; free internet connection,
Each workstation is equipped with tablets: each advisor can communicate with the visitor by giving information in writing.

Mental disability

Large reception hall for easy circulation; documents are classified by theme, identifiable by large pictograms,
Visit guide Facile A Lire et à Comprendre (F.A.L.C.) to discover the town of Saint-Malo. Produced in partnership with ADAPEI 35, it provides a better understanding of the town, its history, its monuments…

Motor disability

Easy, level interior walkway,
Lowered reception desk,
Adapted routes to discover the different areas of the town,
Wheelchair adapted to the cobbles of the old town (on hire).

Visually impaired

Automatic double entrance door fitted with visual cue strips,
Reception hall with obstacle-free interior and exterior walkways.
Guide strip on the floor to the dedicated reception desk,
10 booklets in Braille: circuit on the ramparts (on loan),
10 booklets in large print: circuit on the ramparts (on loan),
Large relief map of the old town (for consultation only),
Adapted itinerary in large print to discover the old town,
Magnifying magnifying glass offered at reception,
Releases for audio terminals available on request,

Guide dogs are of course welcome!

Saint-Malo Tourist Office in LSF

Accessibility Register Saint-Malo Tourist Office3MB

Finding your way around the Tourist Office of Saint-Malo

The Esplanade Saint-Vincent is a real crossroads: it is located between the castle, the main gateway to the old town and the beaches. It is also home to the main ‘Intra-Muros’ bus stop, the taxi rank and the Tourist Office.

The pedestrian esplanade is fully accessible: people, including those with reduced mobility, can move around freely.

To make it easier to find your way around the esplanade, various tools have been put in place for the visually impaired: a multisensory and Braille terminal representing the esplanade is positioned in front of the Tourist Office entrance and 7 audible beacons have been installed around the Tourist Office perimeter :

Porte Saint-Vincent
Manège
Chaussée du Sillon
Station Taxi
Office de Tourisme: in front of the entrance
Office de Tourisme: at the rear of the building
Quai Duguay-Trouin

These sound beacons are triggered from a remote control over a distance of approximately 15 metres. When the beacon is triggered, it emits a message to help visually impaired people find their way around. Remote controls available on request from Saint-Malo Tourist Office.

Free access to Saint-Malo

Our accessible office in Dol-de-Bretagne

Located opposite Saint-Samson’s Cathedral, Dol-de-Bretagne’s Tourist Information Office is particularly accessible to people with hearing, mental and motor disabilities. It has a side entrance, making it easier for people with reduced mobility to get around. Recent work around the Tourist Information Office has made it easier to park and walk around the cathedral.

Our facilities and services in Dol-de-Bretagne

Specific booklet on accessibility to Dol-de-Bretagne, Cancale, Combourg and its region updated regularly : it lists the adapted offer and precisely lists all the places and activities according to disability,
Display and Signage: we guarantee clear, legible signage systematically associated with a pictogram, to easily locate the documentation you are looking for.
1 screen with photos and videos (no sound: picto ‘mute’ associated) is placed in the hall; in height it presents no obstruction.